Reservation Policies

Cancellation & Reservation Policies

Rates listed on the website are valid on the date the reservation inquiry is made and are subject to change without notice. Published rates are not guaranteed until payment is received. All reservations are subject to availability. Confirmation numbers will not be issued until payment has been received in full.

When you make a reservation you must provide written or verbal authorization to charge your credit card. By authorizing the charge you acknowledge our Reservation and Payment Policies, Cancellation Policies and Disclaimer. Changes to existing reservations are subject to availability and necessary rate adjustments.

You can make the reservation up to one day (1) prior to your tour but you must be aware that cancellation policies will apply.

Print out of your reservation voucher and present it when you check in for your reserved service.

Cancellation & Reservation Policies

• If you don’t show up for the tour on time, you will be considered a no-show. In that case, you'll forfeit any payment made.
• Do not assume a tour is cancelled by rain. Only the tour operator determines if a tour is cancelled due to weather.
• You may cancel your reservation up to 3 days prior to service with a 10% penalty fee. There will be no refund for cancellations less than 3 days prior to service.
• You must speak personally with our customer service department for any cancelation or changes.
• Changes made less than twenty four (24) hrs. before the tour date will have an additional charge and will be done upon availability. For modifications or updates, you must contact our reservations department by phone, email or chat at least 48 hrs in advance.
• If the tour is cancelled by us for any reason including weather, you will be able to reschedule with no penalty or receive a full refund.
• In most cases a refund will be issued within 48hrs.
• We will provide you with a cancellation number. Please write it down and guard it until you have received your refund.
• All our prices are in USD.
• There are no refunds for "no shows".
• There are no refunds for services executed.

Payment Policies

We gladly accept several Credit Cards via PayPal (VISA, MasterCard, American Express, Discover, Bank of America, etc…).

Your reservation will be charged in full to your credit card upon receipt.

The name that WILL appear on your bank statements is: "PAYPAL*CANCUNTRANS"

Rates shown in US dollars will be charged in US.

General Information

At Cancun Snorkeling our private Transportation Services that are included with our tours (if applicable) are provided by our partner Cancun Airport Transportation. If the tour you’ve book includes transportation (read tour’s inclusions), it consists on a shuttle from your accommodation to the tour location and back in its own licensed vehicles which possess an insurance to cover all its passengers.

Transportation and tour services from Hotels in Cozumel is actually provided from and to the Ferry in Playa del Carmen, we do not operate in the Cozumel Island.

Transportation and tour from Hotels in Isla Mujeres is actually provided from and to the Ferry in Puerto Juarez, Cancun, we do not operate in Isla Mujeres.

For our transportation services, Car Seats are provided upon availability with no extra charge. Cancun Airport Transportation is in no way obligated to provide this service.

Cancun Snorkeling is an intermediary between the client and the service providers listed on the website like Transportation and Tours. As such, Cancun Snorkeling creates the necessary commercial connections in compliance with its own service and quality standards to provide services of tours and ground transportation. Only the most reputable suppliers are selected for this purpose, however Cancun Snorkeling cannot be held liable for their acts, omissions, wrongdoings or negligence on their part. Transportation services are subject to the conditions set by the suppliers, and their liability may, in turn, be limited by their tariffs and conditions of service. Cancun Snorkeling acts only in its role of intermediary for the client and service provider and does not retain any legal authority or control over the service provider´s personnel, assets, operation and/or property.

Cancun Snorkeling declares:

• Photographic material published on its website is intended to render a general description of the service in question and by no means can be guaranteed that the service will be supplied exactly as depicted.
• Descriptions of services are regularly updated to maintain an accurate description. However, Cancun Snorkeling cannot be held accountable for variations occurring upon your arrival.
• Cancun Snorkeling reserves the right to deny services to any client at any given moment if and when it considers convenient to do so.
• Any claim or notice that the client should present about the services received must be submitted in writing within 30 (thirty) days from last day of travel.

Limitations of Liabilities

Cancun Snorkeling will not assume liability for any claims, costs or expenses arising from injury to the client or third parties, accident, loss of life, loss or damage to personal property, lack of enjoyment, upset, disappointment, anguish, distress or frustration be it mental or physical resulting from the following:

• Acts or omissions caused by any party and its employees other than Cancun Snorkeling.
• Illness, theft, labor disputes, mechanical failures, quarantine, government actions, weather or any other circumstance beyond direct control of Cancun Snorkeling.
• Changes to or cancellation of the travel services offered for any reason. Cancun Snorkeling reserves the right to cancel or change the travel services at its discretion, but will attempt to substitute the cancelled service with comparable ones. If a reservation must completely be canceled, Cancun Snorkeling liability will be limited to a refund of money paid to Cancun Snorkeling.
• A full refund will not be granted by Cancun Snorkeling in situations when a service must be interrupted, postponed or cancelled for reasons beyond its control (force majeure including inclement weather, hurricanes, earthquakes, strikes, war, acts of terrorism, etc.), circumstances under which Cancun Snorkeling is not allowed to obtain full refund from service operators according to specific contract terms. Cancun Snorkeling will be entitled to up to a 10% retention upon the total amount paid by the client for his/her reservation to cover bookkeeping and administrative costs.

Lost and Found

The company won't be responsible for the passenger(s) personal property left behind or lost during the tour. If we are able to find an item left behind while you’re in the area, delivery fees will apply. We are also able to provide all information needed to request collection of the item so it can be shipped internationally to you, shipping costs are the responsibility of the user. Unclaimed items will be held for a maximum of 30 days, after this time they will be disposed of or donated.

By booking with Cancun Snorkeling I agree to all the above policies.